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  • Overview
  • Important Info
  • Photos
  • Location

What are services and how can I book services?
Services include Transfers, Sightseeing Tours, Excursions, Package Tours, Shore Excursions, Cruises, One Day Trips. You can easily book these services online, through our website.
You receive a guaranteed pre-booked service and a voucher with all the booking details and contact information for the local activity provider after completing the payment. You should follow instructions on the voucher and issue this voucher to the local activity provider.

Is there another way to book than online? Can I book over the telephone?
Although BERGIN TOURS TRAVEL AGENCY is a complete and secure online booking service we offer customer service on the phone or via e-mail to support your booking questions.

Can I book this when i get there?
Tour Atınkum Trave Agent products can only be booked online or over the phone. It is recommended you pre book your travel services to avoid disappointment as many of the tours and products are popular, and can be sold out early. If you wish to wait and book at the destination, you can do this, but we would like to remind you that last minute bookings (last 3 days before the departure date of the services) can not be done online.
 

How far in advance can I book?
Over 98% of travel products available through  BERGIN TOURS TRAVEL AGENCY have pricing tables on the service details pages, which indicate how far in advance a travel product can be booked at that time. If the date you want is outside this range, please contact us or check back later as product updates occur every day. Some product is only updated once a year when new season prices are determined by each travel product provider. If you cannot find the information you require on the service details pages, please contact the BERGIN TOURS TRAVEL AGENCY Team via email.

 

Can I book more than one tour at a destination? Are there discounts for booking more than one tour?
You may book any number of tours available in any destination, depending upon your available time. If you are booking more than one tour in the same city, please allow sufficient time in between tours, to allow for traveling between departure points. Each tour must be booked separately, as each individual tour requires a separate confirmation and voucher. You can add as many products as you wish to basket and then make one credit card transaction for all of them. As our products are sold with minimum mark ups, we cannot offer any discounts for multiple bookings as each booking is made separately with different local travel provider.


What are the cancellation rules for these bookings?
All services have different rules, please read the conditions section for the cancellation policy for each booking. 


What happens if i cancel or do not show up?
Please select your travel service carefully before booking, as many travel services might carry heavy cancellation penalties. Please make sure you read the Cancellation and Change Policy on the service details page where applicable. If you are unable to show up for the tour, please contact BERGIN TOURS TRAVEL AGENCY Team who will advise the travel service provider on your behalf. You may be able to claim reimbursement through your travel insurance depending upon your circumstances. You should contact your travel insurance company for further details


Can I change/amend my booking?
It may be possible to amend your booking, however this depends upon the type of amendment required and is at the discretion of the travel service provider. Send Amendment Request to BERGIN TOURS TRAVEL AGENCY with your current service booking number and specific details of your amendment, and we will be able to advise if the change/amendment is possible. Please select your tour carefully, as not all travel service providers will accept changes/amendments once you have received confirmation of your booking. As per the Cancellation and Change Policy some sales attract cancellation penalties.


I need to make a correction to the names, titles in the booking and get a new voucher
Unless the correction is of a different lead traveler in a booking, there is no need to reissue vouchers for other corrections. If you have misspelt a name, not entered a title correctly you can send the BERGIN TOURS TRAVEL AGENCY Team an Amendment Request.


I need to change the passenger names in my booking, what do I do?
Please send Amendment Request BERGIN TOURS TRAVEL AGENCY Team with your current service booking number and new details of your amendment.


I would like to change the date of my tour/ticket, what do I do?
It may be possible to amend your booking, however this depends upon the type of amendment required and is at the discretion of the travel service provider. Send Amendment Request to BERGIN TOURS TRAVEL AGENCY Team with your current service booking number and specific details of your amendment, and we will be able to advise if the change/amendment is possible.


I need to cancel my booking
Not all travel products can be canceled at no cost. Please read through the Cancellation and Change Policy located at the reservation details page (Conditions), regarding cancellation fees. If you decide to proceed with the cancellation request, please contact BERGIN TOURS TRAVEL AGENCY Team with your current booking number and specific details of your request, and we will be able to advise of any cancellation charges.

I need a refund of my booking
Not all travel products can be refunded at no cost. Prior to travel date, please read through the Cancellation and Change Policy regarding cancellation fees. If your request is after the travel date, please contact BERGIN TOURS TRAVEL AGENCY Team with your booking number and specific details of your refund request.

What hotels does this tour pick up from?
Hotel pick up points are either listed on the service details page, advised at confirmation time or youll be advised (on your printable travel voucher) to call the travel providers local telephone number 24 hours prior to confirm your hotel pick up details.


I am not staying in a hotel, what is the closest pick up point? Do you pick up from private residences?
Most tour operators do not pick up from private residences. You need to provide the nearest major hotel to where you staying, and enter these details as the pick up in the booking request. Alternatively you can make a way to the main departure point listed on the service details page under the heading Location.


What time does my tour depart?
Your tour departure information can be found on the service voucher under the heading Important Information (Notes), or in the confirmation details. If there is no time listed, you will be required to call the travel service provider at least 24 hours prior to the departure date to reconfirm tour meeting point and departure time. This contact information is also found on the voucher under the heading Important Information.


Where is the meeting point for my clients tour?
The meeting point for the beginning of every travel service can be found on the service details page, under the heading Location. Extra information may also be contained under the heading Additional Info on this same page. If you need directions to this point, please contact the travel service provider 24-48 hours prior to your confirmed departure date on the numbers listed at the bottom of the service voucher.


Does this tour pick up from the airport?
Most day tours and sightseeing tours do not offer airport pick ups. Most city airports are located well away from the city centre and tour operators cannot offer a pick up service from these areas. If a tour does offer airport pick ups, this information will be listed on the service details page. If there is no information listed, the tour does not pick up from the airport. You will need to nominate a pick up hotel you can get to, or alternatively, you will need to make a way to the main departure point listed on the activity details page.


Can i get dropped off after my tour to my hotel or in the city?
This depends on the travel service provider and will need to be asked directly to your guide on the day of the tour. Most travel service providers can drop you to a major hotel or city location, depending on their schedule on the day. You will need to check directly with them at the destination, prior to or on the day of travel.


What days does this tour operate? Are there different times of departure for this tour?
The days of operation of every travel service can be found on each service details page. Also the calender is a guide showing the available days. Available days are clickable and the others are closed. The times of departure or operation are also found on these pages.
The times of departure or operation are found on the service details pages. Please note that departure times are subject to change and reconfirmation for any booked travel is required prior to departure.


Does this operate on Christmas and Public Holidays?
This information can be found on the service details pages. Please note that Public Holidays vary throughout many destinations where we offer travel services. Some travel service providers may decide at short notice not to operate on certain Public Holidays. This will be advised at booking if applicable.


I do not know what date i am traveling yet, can I book a product and leave it open dated?
The majority of travel services provided must have a pre booked date designated in order for the travel supplier to cater for passengers. Exceptions to this are attraction passes, hop on/hop off buses and certain trolley tours.


What languages are available for this tour?
The majority of the tours and services provided are available in English only. If another language is available, this will be mentioned in the Additional Info (Notes) section on the service details page.
 


I keep getting a credit card error whilst trying to book, what do I do?
  BERGIN TOURS TRAVEL AGENCY booking process is completely automated and all credit card transactions are secure.  
Possible problems:
- Credit card details are not correct.
- Insufficient funds to cover the transaction being booked are not enough.
- Credit card is closed to overseas transactions or internet shopping.
Please check the entered details on the booking form and try again. If still unsuccessful, please contact your bank and/or to BERGIN TOURS TRAVEL AGENCY Team.

 

I will not arrive in time to confirm 24 hours in advance, what do i do?
Reconfirming 24 hours in advance is mandatory with some travel products, and recommended for others. Please refer to the instructions on the service voucher for details. If you will not be arriving at the destination in time to reconfirm within 24 hours, please reconfirm with the tour operator prior to this time as departure times and locations may vary slightly. It is highly recommended you receive this up to date confirmation directly from the tour operator prior to departure. All relevant details and contact numbers can be found at the bottom of the service voucher. 

 

 

What do i do with the voucher? Where do i exchange the voucher?
When you have completed your booking, it is essential that you print the travel voucher and include it with all of other documentation. This voucher is unique to the booking and is the proof of purchase. It must be presented together with valid photo ID upon commencement of your selected tour, or used to redeem the ticket. There may be separate instructions on your voucher under the Important Information-Notes field, please make sure you read these in advance of the travel service.


I need directions to the departure / ticket exchange point.
The meeting point for the beginning of every travel service can be found on the service details page, under the heading Location. Extra information may also be contained in the voucher. If you need directions to this point, please contact the travel service provider 24-48 hours prior to the confirmed departure date on the numbers listed at the bottom of the service voucher.


I cannot access my voucher link.
If you cannot access the voucher from the link provided, firstly copy and paste the link into a fresh browser page and try again, or forward the email with your voucher link to another email address and try to print it through another browser. If this still does not work, please contact us with your booking details and we will send you a new voucher link.


Does my client require any sort of photo identification? Some of the passengers (or children) do not have photo ID.
Yes, the travel provider who is providing the service requires valid photo ID such as a passport, drivers license or any other form of identification displaying a current photo of the lead traveller in the booking. This is required to protect your purchase.
Not all passengers require photo ID upon departure. The main passenger (lead traveler) in the booking will definitely require a passport, or other valid photo ID, as identification in order to redeem their activities voucher. Children do not require photo ID.


Names of the clients on the booking are different from those on their Photo IDs
This will not be a problem as long as you have some sort of valid secondary ID that is the same as the name you have booked your travel service under. If this is not the case, please contact ATB Holidays Reservation Team to amend reservation details.


What happens if it rains, or if the travel service provider cancels on the day or the tour is not running due to unforeseen circumstances?
Unless the weather directly affects the travel service you have booked, all travel services will operate as scheduled. In the case where a travel service provider cancels a tour on the day, please notify ATB Holidays Reservation Team via email, including your tour details and Booking Reference number, and we will process monies due back to you accordingly.


What do i do if i am delayed for the tour?
Refer to the contact details listed on your voucher and contact the tour operator for instructions. If it is after hours, contact ATB Holidays Reservation Team. There is no guarantee that you will be able to join the tour on a later departure, as they may be fully booked. Please allow sufficient time, whenever possible, to reach the departure point in time for the tour. As per the Cancellation and Change Policy on the tour description page of the travel service (where applicable) and on the reservation details page, many travel services carry heavy cancellation penalties.


Is there a contact number at the destination for me to call?
Yes. Once you have a confirmed booking, all the details of the travel service provider are located on the service voucher at the bottom. You can call them directly for extra information on the tour close to the departure date.


Id like a customized tour for individuals and/or group
We offer a wide range of individual tours, events and attractions, and also able to arrange customized tours. If you require something different to whats available online in our product range, please contact us by sending Custom Design & Group Request Form or via e-mail. We will work on the itinerary and come up with the perfect program for you in 24 hours.


Do you cater for groups more than 8 people in one party and/or have a group discount program?
We accept a maximum of 8 passengers per booking at one time as the travel services; ATB Holidays offers are specialized for independent travelers and small groups. If you have a group of travellers more than 8 pax, please feel free to contact us via e-mail or Custom Design and Group Request Form we will be more than happy to provide special discounts or private tours. 

 

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